Visitor
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8 Messages
payment arrangement problems
I have tried for days to get my account the payment arrangement an agent setup. I have several screenshots from the chat. I have a phone call with a phone agent who even setup an automatic payment. Today, my account still has the wrong the date. I tried again this morning with an agent to get confirmation, but the agent never answered my questions and after 40 mins, just left the chat. I tried to call loyalty and retention, and no one would transfer me. What the hell is going on with your customer service? I need someone to reach out that can make sure my account is accurate as promised by your agents.
XfinityOrlandoM
Official Employee
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2.2K Messages
10 months ago
@user_476b65
Thank you for reaching out to our social media team, it’s great we can connect this way!
I know what is like to need a little more time, I would be happy to help to review the account payment arrangement concerns. Please send me a direct message
To send a direct message:
Click "Sign In" if necessary.
Click the "Direct Message" icon in the upper right - it looks like a chat bubble
Click the "New message" (pencil and paper) icon just to the right of Conversations
Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
Type your message in the text area near the bottom of the window
Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service addres
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