Visitor
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5 Messages
Payment arrangement issue
I spoke with representative, Tauhed, yesterday for over an hour. He spent a lot of time assisting me to extend my payment arrangement and reported having gotten approval from a manager to extend until 8/14. He assured me that my services would not be suspended, but today my service was disconnected. Please advise on how this can be addressed today.
thank you.
XfinityAdrienne
Official Employee
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2.1K Messages
2 hours ago
Good Morning, @user_krsog1! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with attempting to get your services set up with a payment arrangement, it certainly is not what we want for our customers. I know services are vital in my household, so I totally understand the frustrations.
We would recommend reaching out to our Xfinity Assistant to discuss the options further/again for the payment arrangement options/details. I know this is can be frustrating, but we are limited on our access here on Social Media. You can find the payment arrangement steps and details here. Please let us know if you have any other questions/concerns, we are happy to help.
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