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user_mmy9r
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Tuesday, October 28th, 2025

Payment agreement but wifi got suspended

I'm trying to send a direct message because I have an payment agreement till next week to pay my wifi but my WiFi got suspended today. 

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4 hours ago

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Expert

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32.8K Messages

4 hours ago

Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM.  Also note, if you do send one without being asked to do so, it could possibly be ignored.
  
 Please post your issue in public in the proper forum so that it can be addressed either by other customers or by an Official Employee. 

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XfinityThomasA

Official Employee

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2.9K Messages

4 hours ago

 

Hello, user_mmy9r - I see you've sent a message and we can continue there. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. This is just a heads-up for next time, and I look forward to helping out here.
- XfinityThomasA

 

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