Visitor
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1 Message
Paying for services not receiving
Before I escalate to the Attorney General of CT, I would like to try and get to the bottom of why I am paying for services I cannot get. As a Sr. Citizen , I understand I have many ways to be protected. You have taken full advantage and I have tried contacting you on several occasions with no success.
EG
Expert
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119.9K Messages
8 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJon
Official Employee
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1.6K Messages
8 days ago
Good afternoon user_fzmn73. You have reached the right team. I will be happy to assist you further. I can assure you this is not the experience we want for you. I do have a couple questions to better understand the situation before we proceed. You mentioned paying for service you are not receiving, are you having a service issue, that is unresolved? Or is there a different concern?
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