1 Message
Paying for Services Not Received
Why am I paying for services that I do not receive? I have not had reliable internet connection for 3 days but I get billed every month for that service. Does Xfinity not know how to service their own system? And when I call to talk to someone all I get is voicemail hell.
XfinityDena
Official Employee
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2.4K Messages
2 hours ago
@user_kuy9x7 I understand the frustration. We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. Once resolved, request a credit with the link: https://www.xfinity.com/support/account-management/credits/outage/details?client_id=helpandsupport&continue=https://www.xfinity.com/support/status&linkId=149261291. Have you tried to get a credit for your interruption?
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