3 Messages
Paying for local Stations + Retention
Hello Xfinity, Well I called but got tired of talking to someone I couldn't understand and I thought I would try getting a response here.
I am at the end of my most recent plan which I wasn't happy with but could live with in pricing, I get my latest bill and my cost increase is $40.00 per month so I decide to break it down and see why the increase and I find this charge for local over the air broadcast stations which I get locally on my antenna as xfinity does not broadcast the ATSC 3, why would I pay you for an inferior product that doesn't even use 4K and the sound is Atmos surround capable, so I called to have it removed and your customer service team lied saying its on the line and they can not filter for it "FLAT OUT LIE" all channels are on the stream and your box filters for what you don't pay for for example HBO, SHO, Starz etc.
Ok fine sense I am a Validation engineer and test products all day I decided to put your gigabit service to the test vs. t-mobiles 5G and I was floored I ran several side by side comparisons in speed test which I know can be subjective but every time the 5G at 8pm at night beat the the gigabit speeds. I then took the 5G 14day trial and have been using it side by side, I like to game at night before bed and I was pleasantly surprised again my fps and response time 3-5ms (ping for you gamers) were all very good and here's the best part its only $30 a month and I don't have to pay for Lie's. So to get my wife the channels she is use to and my football games I have been doing the 2 week YouTube TV trial and once again I am very happy with what I am seeing. I was concerned about the feed and the quality as I have a 4K overhead projector on a 140" screen and a 7.2.2 sound system and I want the best feed I can get and the T-mobile 5G handles it just fine.
So lets summarize I am now paying $30.00 a month for internet that surpasses yours.
Youtube TV is $75.99 with the 4K option and basically every none premium channel.
Gmail is free for email.
Total $105.99 per months for service that surpasses Xfinity in everyway.
I will stay if you offer me a deal less than the $105 including the rental cost of your boxes which we shouldn't need anymore as the Xfinity app is available on most smart TVs and streaming devices.
My latest bill was approx $189.00.
XfinityPaula
Official Employee
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1.4K Messages
2 years ago
Hello @user_2i33vx I apprecaite you taking to time to reach out to us here on our forums. If I am understanding correctly the agent advised that we do not have the option to remove the local broadcast channels and ultimately that monthly fee for that service. I'm a customer as well and trust me I am not a fan of the fees! I have looked at every option to avoid that cost and unless you use our Xfinity Flex service (https://www.xfinity.com/learn/flex) or Now TV (https://www.xfinity.com/nowtv) the local Broadcast fee is applied. Both streaming products have been an awesome alternative to our traditional TV packages.
Hearing about the variation in speed with our gigabit service is concerning. The speeds should be consistent throughout the day. I would be happy to look into this for us to help fix what is causing this variation.
The bottom line for me would be overall cost as well, and I would be happy to check on our options and hopefully I can find a service package that is within the budget. Please send us a direct message with your name and service address. From there we will verify the account and see what options to have to help out with the cost and service.
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