adepatie73's profile

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1 Message

Monday, April 13th, 2026 12:06 AM

Paying for add free but getting ads

I bought the 5 steaming service all add free but still seeing ads.

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784 Messages

4 hours ago

Hello @adepatie73 thank you for reaching out on our community forum! I would love to take a look at your account and see what is going on. 

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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