Visitor
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1 Message
Paying for 2gig service but not getting 2 gigs.
How can I get in contact with someone from Xfinity who speaks English and is not overseas. I’m paying for two gig service, but not getting it at the modem. I’ve had technicians come out, and they explained to me that they have not upgraded my system to fiber optic. All my hardware is compatible with those speeds.
EG
Expert
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117.4K Messages
7 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBradM
Official Employee
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1.3K Messages
7 hours ago
@user_5dnauv Our team can take a closer look and provide some additional assistance if you're still having speed concerns after a recent service appointment. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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