Visitor
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1 Message
paying a bill
Comcast keeps pulling from my bank for my October bill when I don’t have the money in there and when I do have the money when I go to pay, it is only showing me November’s bill and when I call the number it only gives me November’s bill and I need to pay October
XfinityJon
Official Employee
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665 Messages
11 hours ago
Good afternoon user_z2pd1i. I would be happy to assist you further. I can understand your concern, I always like to make sure my billing is situated. I do have a couple of questions to better understand. Was your account set up for automatic payments? We would only attempt to take a payment if it was already scheduled by a customer, or if they signed up for automatic payments. Are you using our Xfinity App to view your billing, or the Xfinity website?
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