Visitor
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2 Messages
Pay Off Disconnected Phone
I am trying to pay off a disconnected device from when I switched to a different provider. I tried doing this over the phone and was told my payment would be applied to my card on file but that payment never processed and I was charged a device payment again this month. I tried getting to a live person again but couldn't get past the automated robot cause I no longer have an account. When I tried to pay in person, the associate couldn't help me cause my account was greyed out on his end. How do I go about paying this off?
XfinityJamesC
Official Employee
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2.8K Messages
15 hours ago
Greetings, @user_hgrjod! I hope your week has been treating you well. I appreciate you taking a moment out of your busy day to leave a post on our community forum about paying off your device, and I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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