Greetings, @user_7yhx37! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your automatic payments. We are here for your support. Can you tell me a little more about what you are trying to do? Did you need to change your auto-pay settings, or are you trying to set up auto-pay for the first time?
Thank you for clarifying, @user_7yhx37. I actually just had this happen to me last week. My card was recently updated, and I still had the old one on file, so my auto-pay did not go through. You should be able to go in through the Xfinity app and make a new payment, then you can designate that new card as your preferred auto-pay method. You should be able to do the same thing online, if that would be easier. There are more details about how to do this on our support site here: https://www.xfinity.com/support/articles/pay-comcast-bill-online.
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XfinityJamesC
Official Employee
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2.8K Messages
1 day ago
Greetings, @user_7yhx37! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your automatic payments. We are here for your support. Can you tell me a little more about what you are trying to do? Did you need to change your auto-pay settings, or are you trying to set up auto-pay for the first time?
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