Visitor
•
1 Message
Pay my bill
I set up a payment and auto payments and my service has been disconnected. I need
to make the payment immediately to restore my services.
Visitor
•
1 Message
I set up a payment and auto payments and my service has been disconnected. I need
to make the payment immediately to restore my services.
XfinityJohnG
Official Employee
•
1.7K Messages
1 day ago
Thank you for reaching out here @user_gvbysy. You can make a payment from your Xfinity app, at the Xfinity.com/myaccount site or through the 800-Xfinity number. We can look at the account status from here if you could send me a direct message with the full name and complete address for your service.
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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