Hello @user_64q3zk, thank you for reaching out via our Xfinity Community Forums. I'm so sorry you're having trouble paying your bill. I'd be happy to help in any way I can. To best assist you, could you tell me if you're trying to log in and pay through the Xfinity website (Xfinity.com) or the Xfinity My Account app?
Also, are you seeing any specific error message on the screen when you try to log in or make the payment? Knowing the error message will give me a better idea of what might be going wrong. Once I have a little more information, I can offer some specific steps or direct you to the right resources to get this resolved quickly for you. Thanks so much for your patience!
Hello, @user_t70ggr. I appreciate you reaching out to us via Forums to pay your bill. Please visit this link to learn about the different options we have available for our customers to pay their bill https://www.xfinity.com/support/articles/pay-your-bill-echat.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityChristy
Official Employee
•
2K Messages
1 month ago
Hello @user_64q3zk, thank you for reaching out via our Xfinity Community Forums. I'm so sorry you're having trouble paying your bill. I'd be happy to help in any way I can. To best assist you, could you tell me if you're trying to log in and pay through the Xfinity website (Xfinity.com) or the Xfinity My Account app?
Also, are you seeing any specific error message on the screen when you try to log in or make the payment? Knowing the error message will give me a better idea of what might be going wrong. Once I have a little more information, I can offer some specific steps or direct you to the right resources to get this resolved quickly for you. Thanks so much for your patience!
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user_t70ggr
Visitor
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1 Message
13 days ago
Trying to pay my bill
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