Hello @user_64q3zk, thank you for reaching out via our Xfinity Community Forums. I'm so sorry you're having trouble paying your bill. I'd be happy to help in any way I can. To best assist you, could you tell me if you're trying to log in and pay through the Xfinity website (Xfinity.com) or the Xfinity My Account app?
Also, are you seeing any specific error message on the screen when you try to log in or make the payment? Knowing the error message will give me a better idea of what might be going wrong. Once I have a little more information, I can offer some specific steps or direct you to the right resources to get this resolved quickly for you. Thanks so much for your patience!
XfinityChristy
Official Employee
•
2K Messages
7 days ago
Hello @user_64q3zk, thank you for reaching out via our Xfinity Community Forums. I'm so sorry you're having trouble paying your bill. I'd be happy to help in any way I can. To best assist you, could you tell me if you're trying to log in and pay through the Xfinity website (Xfinity.com) or the Xfinity My Account app?
Also, are you seeing any specific error message on the screen when you try to log in or make the payment? Knowing the error message will give me a better idea of what might be going wrong. Once I have a little more information, I can offer some specific steps or direct you to the right resources to get this resolved quickly for you. Thanks so much for your patience!
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