Visitor
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1 Message
Pause
I am wanting to pause my account. I am leaving town for a few months and we will not be using Xfinity for a few months how can I make so that I can keep my services for when I come back but yet not be billed for services I will not be using for a while
BruceW
Gold Problem Solver
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27.8K Messages
5 hours ago
The closest you can get to that is described at https://www.xfinity.com/support/articles/seasonal-convenience-plan-enrollment
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EG
Expert
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123K Messages
3 hours ago
Concern moved here to the Customer Service help section.
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XfinityJustinC
Official Employee
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2.7K Messages
3 hours ago
@EG I appreciate you moving the post to bring this to my attention.
Hello, @user_yfcenx thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, and would like to help answer any questions you have regarding pausing service while you're not going to be at the location. One of our awesome Forum problem solvers @BruceW shared a helpful link regarding our Sesaonal Holds.
- Were you able to review that link?
There would be a minimal charge for the Seasonal Hold which is recapped on the link, so would definitely be able to go over more information. Please let me know if you're still needing assitance, I look forward to hearing back from you.
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