Pause services

@XfinityMartinB​ I will be without a new address for approximately 60 days

@XfinityMartinB​ I do want to keep the same equipment, I'm not sure what you mean by agreement pricing. If I sign up for a 90 day hold, can I cancel it before the 90 days is up?

No. If you do that, then the entire time before the 90 day period would be backdated and applied to the account. 

An agreement pricing usually has a contracted price that locks you into a certain price point for a certain amount of time. 

Is there a specific reason you are wanting to pause the service instead of canceling until you are set up at the new address? 

@XfinityMartinB​ Well, I thought putting the service on hold would be a better option than cancelling and then re-upping in 2 months, but it looks like that is my best option. Thank you for your help.

I understand! Thank you for reaching out to see if that was an option. We want to make sure we are doing everything we can for our customers too! If you would like our team to process this for you, let us know! We are available 24/7! 

@Phil02135​ 

Please start a new thread with your issue.

Closing this thread to further replies.