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billinden
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Articulate

Contributor

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94 Messages

Wednesday, May 29th, 2024 6:17 PM

Closed

Pause scheduling

Setting up WiFi down times for certain devices in my home used to be easy. Now it’s impossible. Not only does the downtime schedule not work (for an iPad and iPhone), it takes my iPhone offline until I cancel the schedule. In checking the Xfinity “help” forum, I read “Apple’s new releases of iOS 15 and macOS Monterey include an internet privacy service called iCloud Private Relay. If this feature is enabled, xFi Parental Controls filtering and Active Time Details won’t work.” So, I signed up for iCloud+ so that I could disable Private Relay.  This didn’t help. My devices were still paused. 


The devices I want paused during the schedule are assigned to an individual in my home using . an iPhone and a iPad. If we need to pause all the devices assigned to this  person, that’s fine. Just not anything else, especially not mine.

Question

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Updated 

11 months ago

152

1

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XfinityBenny

Official Employee

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790 Messages

11 months ago

@billinden Thanks for the feedback and using the Pause feature as intended, we appreciate it. Glad to hear you enjoy using it and that it works well outside of the relay experience. At the moment the relay can and is causing limitations with the Xfi Complete services/features. If it was enabled by the user/owner of the Apple device, pausing those devices manually may be best, if the schedule isn't working well due to it having their own security relay installed. https://www.xfinity.com/support/articles/icloud-private-relay-xfi this explains all the details regarding the relay and Xfi. We hope it is enhanced, or see an option added to mark a known network as the home/secure network asap. We know how valuable it is relying on the features from your home internet services successfully. 

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billinden

Contributor

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94 Messages

Thanks for your reply. Setting up the pause feature manually is not a good option, since I need the device paused at midnight. Once again, even though I’ve been a good customer for many, many years and pay my bills on time, I’m not getting what I’m paying for. 

11 months ago

0

XfinityWilliam

Official Employee

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1.2K Messages

I can understand your frustration with this billinden. Apple came out with an added security feature and now Xfinity has to come up with a way to make sure the device are compatible. This can take some time and requre a lot of engineering work. We are currently working to get this issue resolved.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

billinden

Contributor

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94 Messages

@XfinityWilliam​ Thank you for your reply.  In a way, it's good to finally hear the true facts about this issue.  As I mentioned earlier, I was told that if I bought into iCloud+ for a buck a month, I would be able to work around that security feature.  Unfortunately, this was not correct and it didn't work.  Again, thank you so much for your honest answer and your time.

11 months ago

0

XfinityWilliam

Official Employee

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1.2K Messages

I appreciate you letting us know what workarounds you did billinden. You are very welcome!

 

 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

billinden

Contributor

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94 Messages

However, the workarounds didn’t work. FYI, .Apple tells vendors well in advance what is coming and what is changing. Xfinity didn't bother to react, so it's on them. My experience with Xfinity is that they won't do anything until the number of complaints reaches some triggering threshold, and even then they are molasses-in-winter slow.  Xfinity needs some competition. 

11 months ago

0

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