Visitor
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5 Messages
Pause my mobile services
I want to pause my mobile services from June-September since I am out of the country. Since I cannot do it online and can’t also connect with the team, I am doing it here. Please.
Visitor
•
5 Messages
I want to pause my mobile services from June-September since I am out of the country. Since I cannot do it online and can’t also connect with the team, I am doing it here. Please.
Accepted Solution
XfinityJustinC
Official Employee
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2.4K Messages
2 hours ago
Hello, @user_36fqq4 thank you for reaching out over Xfinity Forums. I completely understand where you're coming from with wanting to pause the Xfinity Mobile service while out of the country. I did want to help get the proper expectations set up that Xfinity Mobile works differently than other services when it comes to seasonal suspensions.
Xfinity Mobile can only be placed on hold for 14 days, then will automatically resume on the 15th day. So if you're looking to get the service suspended for close to 3 months, that wouldn't be an option for the Xfinity Mobile. You would need to turn the service completely off, then restart when ready to utilize the service again: https://www.xfinity.com/support/articles/resume-service-to-suspended-line
(edited)
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Accepted Solution
user_36fqq4
Visitor
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5 Messages
2 hours ago
What are my options of not disconnecting the service but not paying $$$ just to keep the service without using it?
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user_36fqq4
Visitor
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5 Messages
1 hour ago
If this is the case I will just close it and get a different provider just to maintain my number.
how about downgrading my services
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