2 Messages
Pathetic service
Pathetic support, after becoming a customer, I am allowed to talk to only bots and can't talk to a human being to get an understanding of how xumo box work, why some of subscriptions are not working, why I'm not able to link Xfinity with nbc subscription. Tricking a customer with your offers and I feel like stuck with Xfinity forever now.
XfinityOrlandoM
Official Employee
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1.4K Messages
21 days ago
@user_lk5xow
Thanks for reaching out to us I do apologize for any inconvenience. This link https://www.xfinity.com/learn/xumostreambox has great information on the Xfinity xumo services.
I'll be happy to look more closely at your account so we can set a better expectation on what's included with your services, go ahead and send me a direct message
To send a direct message:
Click "Sign In" if necessary.
Click the "Direct Message" icon in the upper right - it looks like a chat bubble
Click the "New message" (pencil and paper) icon just to the right of Conversations
Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
Type your message in the text area near the bottom of the window
Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service addres
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user_lk5xow
2 Messages
21 days ago
Read this article many times. No use to me. This is another example of poor Xfinity service. If there is a direct number that I can escalate, I can discuss ABT the issues or call my cell directly.
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