Visitor
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1 Message
Past Tenant Unpaid Bills, Can't upload documents to Verify identity
I just moved in my first partner and have had my gateway disabled twice due to the last tenant's unpaid bills.
I sent documents twice but both times I've been told they're unusable. The store clerks assisted me both times and I still got an email later saying the documents were not usable to verify my identity. Due to the fraud block, I am unable to access the portal to upload documents properly so I had to email them to the store clerks directly using her card information. Can I please receive help?
XfinityThomasA
Official Employee
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2.5K Messages
8 days ago
Hello and thank you for your interest in Xfinity services, user_6ptvv5. Sometimes you may have to show documents that show where you lived in the past before you can get Xfinity service.
You must show at least one primary and one secondary document from the lists below. Documents must be complete, correct and without changes. They must be shown at an Xfinity Retail Store.
Primary document
Homeowner's property deed
Land contract
Lease agreement
Mortgage
Utility welcome letter
Secondary document
Secondary documents should be from a previous address to show you did not live at the address in question.
Auto loan or lease statement
Bank statement
Cell phone bill
Credit card statement
Incarceration letter
Military papers
School transcripts
Utility bill
Sometimes Xfinity may ask for more documents to show where you lived when the previous account was getting service. Documents may include, but are not limited to:
A driver's license or other form of government identification.
Do not submit military ID cards or Common Access Cards (CAC).
A lease that lists you as a lessee. I hope this information helps!
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