Visitor
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4 Messages
Past outages, area work, etc
I experienced two brief connection losses today. I reported this outage via text, in response to some scheduled work notifications initiated by Xfinity earlier last week. I became lodged in your absolutely useless ai assistance loop.
I require a contact for LIVE HUMAN ASSISTANCE, by which to receive outage support, service work updates, or in general a contact that can demonstrate the cause of any outages, past or ongoing.
I DO NOT need connection troubleshooting via ai chat agent unless I specifically request it.
Please advise
EG
Expert
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122.5K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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user_v2pqpq
Visitor
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4 Messages
5 hours ago
Thanks,
I believe I was prompted to wherever else I might have landed. Where was it posted previously?
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XfinityJamesC
Official Employee
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3.3K Messages
4 hours ago
Greetings, @user_v2pqpq! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having connectivity issues with your service, but you have definitely come to the right place for assistance.
When your service cut out today, was there an active service interruption being reported in your area, or were the scheduled work notifications from last week the most recent activity that was noted? If there is ongoing work in your area, that could definitely cause brief cutouts while the work was being performed.
If there wasn't a known service interruption at the time, the Xfinity Assistant may jump straight to troubleshooting, to determine if the issue is just happening at your location, or if everyone else in your area is experiencing the same thing. How has your connection been performing since then? Is it still in and out, or has it gone back to normal?
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