Part 2 of Madam Blanc Christmas episode through Acorn on Xfinity isn't available, it was released 12/22

Why does Xfinity not release some Acorn episodes in a timely way. You have part 1 of the Christmas special under additional episodes, but you don't have part 2. It is after Christmas. When are you going to release this. This isn't Acorn, it's you. https://acorn.tv/madameblanc/, scroll down to Christmas special and you'll see that it's been released, but we can't watch it because we get Acorn through Xfinity. Perhaps we should cancel our Acorn subscription through Xfinity and just get it through Acorn. When are you showing part 2? Erin

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XfinityAmandaB

Official Employee

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3K Messages

3 months ago

user_1xn4z6 Thank you for stopping in for help with your questions about the content included with your Acorn subscription. Even though Acorn has it loaded on their end, we do have to wait till they provide us with the version they wish for us to broadcast for them. We would not be able to tell you when it will be available, but as soon as it is provided by them, we do upload it to you all. Most of the time, this is the day after the original broadcast for streaming services, but it is still up to the Network (Acorn) to provide it to us.

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user_6tupsi

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1 Message

@XfinityAmandaB it’s now 1/2/26 and part 2 is still

not available on Xfinity. [Edited: "Language"] My friend have Verizon and saw it on12/22.

pay $8.99 per month to xfinity for Acorn and still

cant get it!?!?

(edited)

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3 months ago

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user_91vtrx

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1 Message

Why can't you reach out to acorn TV? They have the episode posted.

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3 months ago

XfinityQuemekia

Official Employee

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1K Messages

@user_91vtrx I understand completely how eager you are to start watching, and I appreciate your patience. While we provide the platform, the specific timing for when certain titles or episodes become available is determined by the network providers.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 months ago

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user_1xn4z6

Part 2 of Madam Blanc Christmas episode through Acorn on Xfinity isn't available, it was released 12/22

XfinityAmandaB

user_6tupsi

user_91vtrx

XfinityQuemekia

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