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user_ckwx3p
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2 Messages

Saturday, August 3rd, 2024 6:25 PM

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Paramount + with Showtime

My package says I have Paramount + with Showtime but I can not access all the features.  I have spent over 5 hours with chat and customer support on the phone.  Have spoken to 8 - 10 different people and even went to the store to find out why I am not getting what I am paying for!  If I ask to get rid of Paramount + with Showtime from my package does it change what I am paying?  Why can no one give me a straight answer!!

Question

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Updated 

9 months ago

118

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XfinityBenny

Official Employee

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790 Messages

9 months ago

@user_ckwx3p Thanks for posting about the Stream app. You get all the features best while logged into the Home Wifi. https://www.xfinity.com/learn/digital-cable-tv/premium-channels/paramount-plus-with-showtime What features are you missing? Also, what device are you using the Xfinity Stream app on? 

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user_ckwx3p

2 Messages

I, like a lot of people on the forums, are billed for paramount + with showtime, but can not get Paramount +.   I am trying to watch it on my TV in my house with my X1 box.  I even contacted Paramount and they said my Xfinity email does not show up.  So the only thing I can think of is to stop paying for it through Xfinity and pay it directly to Paramount.  Of course if you could tell me how to sign in without getting charged again that would be fantastic and you would be better then all the other people I have have spoken to.

9 months ago

0

XfinityMartyR

Official Employee

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2K Messages

 

user_ckwx3p Thanks for reaching out, we do apologize for any confusion. Earlier this year SHOWTIME was rebranded to Paramount+ with SHOWTIME. So if you subscribed to SHOWTIME with us, you would have noticed the description update to Paramount+ with SHOWTIME. However, access to the Paramount+ app is not part of the Paramount+ with SHOWTIME subscription with Xfinity. However, you might find some programing that is on the Paramount+ app, in the Paramount+ with SHOWTIME On Demand library through our X1 platform. If your Paramount+ with SHOWTIME subscription is an add-on service, it can be removed from your Xfinity account. However, if your Paramount+ with SHOWTIME subscription is built into a TV package, you would have to repacked the entire TV plan. 

 

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9 months ago

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