Paramount + with Showtime

My package says I have Paramount + with Showtime but I can not access all the features.  I have spent over 5 hours with chat and customer support on the phone.  Have spoken to 8 - 10 different people and even went to the store to find out why I am not getting what I am paying for!  If I ask to get rid of Paramount + with Showtime from my package does it change what I am paying?  Why can no one give me a straight answer!!