hilncoo Thanks for reaching out to let us know you are experiencing issues with your Paramount Plus app. Can you please tell me if you are noticing issues with other apps or with your internet connection?
hilncoo, thank you for clarifying. Have you unplugged your box for about 30 seconds, then plugged it in to see if the challenges resolved?
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hilncoo Ok, great! Have you checked to make sure the app has the most recent updates?
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My apologies, if you're watching through one of our cable boxes, this would happen automatically during its nightly update. If it's only happening on a specific show, it may be something on Paramount's end. Have you noticed if it's happening on specific episodes of season 3 of Fire Country or all episodes?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityBrianH
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1 month ago
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hilncoo
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1 month ago
Internet fine. Only Paramount
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