Visitor
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2 Messages
Paramount plus
I purchased Paramount+ through Xfinity. At the beginning of the year, I could not sign in. It took me almost a month before I finally got through to someone to help me. Now I’m at the same problem again somehow everything got erased and when I go to sign in, it will not let me. I would just like to get reimbursed and let me buy Paramount+ outside of Xfinity because I have never had this many problems in my life. I also have my mother-in-law who paid all this money for a security system and no one can fix it, even though it’s brand new. So she’s basically paying for something she can’t use.
Anon997943
New Poster
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6 Messages
8 days ago
I'm having the same issue with Paramount+. I subscribe through Xfinity and could always access with the voice remote. Now it goes to a sign-in page and there's no way for Xfinity customers to sign in! Had this same issue about a year ago and was able to resolve with online support but can't find that now.
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XfinityMarcus
Official Employee
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1.8K Messages
8 days ago
user_oqka7c thank you for using the Xfinity Forum to reach out regarding your Paramount+ purchase. We can also look into assisting you and your mother-in-law with the security system concerns you have come across as well. Please send me a direct message with your full name and complete service address included to begin.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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