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Essbee70
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1st Reply

7 Messages

Saturday, July 20th, 2024 5:17 PM

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Paramount plus

Xfinity needs to be reported for false advertising, and breach of contract. I was advised I received Paramount plus free, as part of a promotion. How am I supposed to access it? There's no sign in option through Xfinity or Roku or Firestick. I need this addressed or BBB will hear from me. Perhaps a class action already exists. 

Question

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Updated 

9 months ago

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XfinityKrista

Official Employee

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1.5K Messages

9 months ago

Hello [Edit: Personal Information], thank you for taking the time to reach out on social media.  I understand your concern with Paramount plus, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

(edited)

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Essbee70

7 Messages

you have my email address, please look up my account and afvise. 

9 months ago

0

XfinityKrista

Official Employee

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1.5K Messages

We appreciate you taking the time to reach out. We're very cautious with account security and would need to authenticate your account via direct message. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

Essbee70

7 Messages

@XfinityKrista​ ok sent

9 months ago

0

EG

Expert

 • 

110K Messages

9 months ago

The concern is not "Home Security Devices And Equipment" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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