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arachnoidtex
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4 Messages

Wednesday, June 19th, 2024 8:54 PM

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Paramount plus

I recently signed up for Paramount plus yet again. It is still having the same problems it had a couple of years ago. It constantly buffers. It seems that Xfinity and Paramount plus do not know how to fix it. This has been going on for a very long time. You should not offer something that does not work. I am so frustrated with this. There are movies and TV shows that I would like to watch, but cannot. Can't someone fix this??? The other streaming services work just fine. 

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Updated 

7 months ago

179

5

user_j310k8

1 Message

10 months ago

I’m having the exact same issue. I never had issues with paramount + and it’s determined that it’s an Xfinity problem. It’s next to impossible to contact someone at Xfinity for help.

0

EG

Expert

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110K Messages

10 months ago

The concern is not "Community Center" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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0

XfinityThomasB

Official Employee

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1.9K Messages

10 months ago

Hello arachnoidtex, are you watching Paramount+ on your X1 system? What device would you be using to watch the app?

4

0

arachnoidtex

Visitor

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4 Messages

I use it on my X1 system. The box says XG1-A. I use a Samsung smart TV that is new. 

10 months ago

0

XfinityRichard

Official Employee

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1.8K Messages

Hi there, @Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with disconnecting your services. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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10 months ago

0

arachnoidtex

Visitor

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4 Messages

I don't want my service disconnected yet, I would like it to be fixed!!

10 months ago

0

XfinityDena

Official Employee

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3.2K Messages

I understand you would like for the issue to be fixed @arachnoidtex The issue lies within the amount of memory required to run the Paramount+ app according to the known issue ticket. The only workaround is to use another device that supports their app. Are you having issues on other devices as well?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

user_keuvh7

1 Message

8 months ago

I'm not seeing real solutions to this issue. I personally have rebooted my x1 box and router. Signed out of paramount plus and signed back in. Nothing is changing the situation. Constant lag and freeze ups. All my other apps are working fine, prime, netflix you tube, and peacock. 

1

0

XfinityKassie

Official Employee

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1.7K Messages

 

user_keuvh7 Good morning! Thank you for reaching out to our Community Forums Team. We appreciate you bringing this to our attention. I'm happy to take a closer look into your Paramount+ App, to get you closer to a resolution. It may require issuing a ticket. Can you please send a Direct Message with your name, and service address? 
 
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

user_0db6d4

Visitor

 • 

3 Messages

7 months ago

Have they fixed the issue yet? I cancelled my Paramount+ subscription a few months ago because it stopped working on my X1 box. Nobody seems to know what the problem is. I had a tech out to my home and he couldn't fix it either. Where does the blame lay...Comcast or Paramount+? I want to be able to watch some of the shows that will be airing soon.

1

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arachnoidtex

Visitor

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4 Messages

No. Neither Xfinity or Paramount plus can tell me what the problem is. I have Paramount plus and it mysteriously started working better, not perfect, but better. 

7 months ago

0

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