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user_22kkx6
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04/20/2026 11:26 PM

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Paramount Plus access

I am paying for Paramount Plus on my xfinity bill. Have been for months. I have watched Par+ previously on my home TV. But now, for a min of 2 weeks, I haven't been able to get access on the TV.

I just now changed my password, and CAN sign in to watch on the internet using my laptop. 

I went back yo my TV, signed in with my new PW and it diesnt recognize me --- "unable to verify account" -- Why? I want to watch Par+ on my TV, accessing with Voice remote..

I need a months credit please.

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6 months ago

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XfinityJohnG

Official Employee

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3.3K Messages

6 months ago

Thank you for reaching out to our team. I will be happy to take a look at any issue with that Paramount plus app from here. Are you using an X1 box on your TV, or is that a Smart TV?

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user_22kkx6

Visitor

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2 Messages

@XfinityJohnG​

Hello - thanks guy or replying promptly! No Xbox here (I am 76)… I have a Sony Bravia XBR and a Vizio--- both are at least 15 years old. 
An additional note- (j was signed on, but, in exasperation, signed out. ) when I tap sign in, it tells me there's another user associated with this acct. am I using the wrong email to  sign in? 
[PII ]

(edited)

6 months ago

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XfinityJohnG

Official Employee

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3.3K Messages

Thank you for the response, my question was whether you are using one of our X1 cable boxes, I am too old for the Xbox too lol. I will be happy to take a look further into that issue if you can send me a direct message with the full name and complete address for your service. To send a direct message. 

 Click "Sign In" if necessary

  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
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6 months ago

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