Visitor
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11 Messages
Paperless?
Why did Xfinity change our accounts to paperless when we set it up to receive paper bills in the mail? Was this just an automatic generated event?
I received a letter in the mail stating that everyone is now paperless . I spoke to customer service 2 months ago to make sure I would still receive printed bills.
I had to go back online and change it to correct it & called customer service to make sure it will be mailed out.
XfinityRichard
Official Employee
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3.3K Messages
4 years ago
Hi there, @user_23ee9b Thank you so much for your time and patience. I'm truly sorry for the inconvenience regarding your bill. Please be assured you reached the right person to assist you. Can you please DM me your full first and last name along with your full service address so that I can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_23ee9b
Visitor
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11 Messages
4 years ago
thanks for getting back to me I spoke to customer service Tuesday in the afternoon so hopefully things are fixed I just wanted to know why Xfinity changed it automatically.
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