Hi, @xspamsanser! Thank you for patiently waiting for a response and for spending your time to reach out about the paperless billing concern! As a paying consumer myself who also likes receiving a paper copy of my bill in the mail, I definitely understand the inconvenience this can cause. The great thing is at Comcast, we will always provide a copy of your [paper bill]( https://comca.st/3hbm3AT) online in PDF form under My Account. Additionally, after February 15th, if you still want to receive paper bills in the mail, you can update your preferences in My Account.Please let us know if you have any additional questions or concerns. We are here to help!
I am on a chat with them right now. The email they sent provided a "chat" link to use to continue to recieve paper bills. The link was to a virtual assistant that did nothing except explain how to SIGN UP for paperless billing. After working with a person trhough their chat feature (which is very difficult to find) the rep said they are doing this "because of the pandemic". That's a complete load of you-know- what. This is money grubbing Comcast again mistreating their customers for pennies.
Accepted Solution
XfinityGabriel
Official Employee
•
2.4K Messages
5 years ago
Hi, @xspamsanser! Thank you for patiently waiting for a response and for spending your time to reach out about the paperless billing concern! As a paying consumer myself who also likes receiving a paper copy of my bill in the mail, I definitely understand the inconvenience this can cause. The great thing is at Comcast, we will always provide a copy of your [paper bill]( https://comca.st/3hbm3AT) online in PDF form under My Account. Additionally, after February 15th, if you still want to receive paper bills in the mail, you can update your preferences in My Account. Please let us know if you have any additional questions or concerns. We are here to help!
0
bongo
Regular Visitor
•
9 Messages
5 years ago
I am on a chat with them right now. The email they sent provided a "chat" link to use to continue to recieve paper bills. The link was to a virtual assistant that did nothing except explain how to SIGN UP for paperless billing. After working with a person trhough their chat feature (which is very difficult to find) the rep said they are doing this "because of the pandemic". That's a complete load of you-know- what. This is money grubbing Comcast again mistreating their customers for pennies.
0
0