Greetings, @user_00wudn! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your remote, but you have definitely come to the right place for assistance.
Can you tell me a little more about what's happening? Are you trying to pair your remote using on-screen instructions from your cable box, or with a code from the user manual? Can you tell me what kind of remote you are trying to pair? You can find a list of all our remotes here: https://www.xfinity.com/support/articles/remote-controls
XfinityJamesC
Official Employee
•
2.1K Messages
8 months ago
Greetings, @user_00wudn! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your remote, but you have definitely come to the right place for assistance.
Can you tell me a little more about what's happening? Are you trying to pair your remote using on-screen instructions from your cable box, or with a code from the user manual? Can you tell me what kind of remote you are trying to pair? You can find a list of all our remotes here: https://www.xfinity.com/support/articles/remote-controls
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