pairing cablecard with Tivo

We are on our third week of 6 Motorola cablecards, 5 tech visits and hours and hours on the phone with tech support trying to pair a new (the second one) Tivo with a cablecard.  We have had the warehouse cancel an order without telling us or anyone, texts cancelling an order that a support person just put in, calls on the wrong phone despite requests re: which phone to contact us with.  Yesterday we were told that a tech would show up tomorrow with a non-Motorola card, then today we were told the card was ordered.  Can you please coordinate your internal coordination to solve this before 10/24?  We are Diamond members but will switch if this is not resolved satisfactorily.