user_e0pqfh - Thank you for choosing Xfinity and for joining us here on the Forums. We'd be happy to help you pair your Voice Remote with both your TV Box and TV. Please follow the steps below:
Step 1: Pair Your Remote with the TV Box Aim your Voice Remote at the TV Box. Press the Microphone (Voice) button and say, "Program remote." You should see a notification confirming that your remote has been paired for voice control. Follow the on-screen instructions to continue. Step 2: Pair Your Remote with Your TV When prompted with "Do you want to use your remote to control your TV power and volume?", select Yes. Use the on-screen keyboard to enter your TV's brand name, then select OK. When you see "Ready to pair," select OK. Test the remote by adjusting the volume on your TV. If the volume changes successfully, select It Works! If the volume does not respond, select It Doesn't Work and follow the prompts to try again.
Please let us know how it goes or if you run into any issues along the way. We're here to help!
user_e0pqfh
Visitor
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2 Messages
7 hours ago
Pair the remote to tv & box
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XfinityThomasA
Official Employee
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3.9K Messages
3 hours ago
Step 1: Pair Your Remote with the TV Box
Aim your Voice Remote at the TV Box.
Press the Microphone (Voice) button and say, "Program remote."
You should see a notification confirming that your remote has been paired for voice control.
Follow the on-screen instructions to continue.
Step 2: Pair Your Remote with Your TV
When prompted with "Do you want to use your remote to control your TV power and volume?", select Yes.
Use the on-screen keyboard to enter your TV's brand name, then select OK.
When you see "Ready to pair," select OK.
Test the remote by adjusting the volume on your TV.
If the volume changes successfully, select It Works!
If the volume does not respond, select It Doesn't Work and follow the prompts to try again.
Please let us know how it goes or if you run into any issues along the way. We're here to help!
Pair, program, and factory reset your Xfinity remote
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