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Monday, November 4th, 2024 1:08 AM

Pair Apple Watch Series 9 with a different iPhone on Xfinity mobile account and still keep discount?

I have an Apple Watch series 9 that I bought through Xfinity. There is a discounted payment, which is for another 15 months. It is currently paired with an iPhone on our mobile account. I'd like to purchase an Apple Watch Ultra 2, and then give the Series 9 watch to one of my family. The Series 9 will need to be paired with a different iPhone on the same mobile account. However.... I was told by a customer service agent that I will lose the discounted rate on the watch. Is there a way to keep the discount? The incentive is that Xfinity will sell me an additional watch, so there will be 2 of them on my account.

Thank you.

Official Employee

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1.2K Messages

20 days ago

Hello user_i5pqqd discounted payments are associated with the line they're activated on, and moving this to another line will break that initial agreement. 

 

3 Messages

Is there anything that Xfinity can do about it? i.e. think outside the box? Someone should be able to have the authority to re-do the contract, so that the discount isn't lost. The incentive is that Xfinity will get the sale of a 2nd Apple Watch on my account, and that'll also result in an additional line. They have the incentive to help me. Otherwise, if they won't do anything to help, then I won't purchase a 2nd Apple Watch.

Thank you.

Official Employee

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1.2K Messages

We cannot guarantee that any exception like that can be made, but our dedicated Xfinity Mobile professionals are always on hand to help out. 

 

Phone: 1 (888) 936-4968

 

Xfinity Mobile Chat

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 Messages

I did a 'chat' with someone yesterday. However, it was a waste of time, as the Xfinity chat representative said that there wasn't anything that they could do. If anyone from Xfinity were to take a step back and look at this case from a distance, they'd realize how ridiculous it is that they don't make an exception. I simply want to purchase a new Apple Watch (Ultra 2) and move the existing watch to another iPhone on the same account (without losing my discount). That should be a simple request, and it's a win-win. 

If I call the number above, how do I escalate this to someone that has the authority to fix this? I don't want to waste any more time.

Official Employee

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1.2K Messages

Our Sales team is the best one to get in contact with, so I'd recommend reaching them first. If any exception needs to be requested, those are submitted on a case-by-case basis. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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