Paid my bill and cut my internet off anyways.

I've been trying to contact an actual human to speak with. Its literally impossible. I paid my bill and it even shows up on my statement. You cut my internet off and when I try to contact support, it says I have to pay my bill to talk to a real person. Im not paying my bill twice. This is absolutely ridiculous.

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XfinityMarshante

Official Employee

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603 Messages

4 months ago

Hello @user_vzdjqg, Thank you for taking the time out of your day to leave a post. Sorry to hear that you are having issues with your internet connection. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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user_o8857c

Visitor

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1 Message

I paid my bill and my internet it not back on yet and I want to know why

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22 days ago

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XfinityOrlandoM

Official Employee

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2.6K Messages

@user_o8857c

Thanks for reaching out to us I do apologize for any inconvenience, have you jumped on our Xfinity app to view your bill to make sure your past due payment or current payment is paid in full? Does the apps show you that your account has been disconnected or that you need to make a payment?

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