Skip to main content
Murf1954's profile
Murf1954
20th Anniversary celebration
Conversation Starter
Conversationalist

Contributor

 • 

42 Messages

Saturday, November 8th, 2025

paid my biill by mistake twice

as i was paying my bill  i paid one but was not sure it went through so   i paid it again   and now  i see there are 2 payments. I do not have the funds to cover it. I need  one remove ASAP please  i have gotten emails back say  things from Xfinity please i need it  removed if you do not   i will have my bank stop the payment I can not pay it  two times  crying upset here

Question

 • 

Updated 

2 hours ago

3

1

0

Oldest First
Selected Oldest First
Murf1954

Contributor

 • 

42 Messages

3 hours ago

please help totally upset here

1

0

XfinityEricB

Official Employee

 • 

2.7K Messages

 

Murf1954 Thanks for reaching out for help today with your double payment concern, and I can certainly understand needing to reach out about this. We aren't able to stop any payment from our side unfortunately. You would want to contact the bank to have them stop the second before it completes. We can only issue a refund of an over payment, but that would require the payment to complete first. It would be best to reach out to the payment method institution to have them stop it before it completes the funds transfer to us. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 hours ago

0

forum icon

New to the Community?

Start Here