Visitor
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1 Message
Paid in full letter
I’m contacting you because my closed Xfinity account has been sent to the collection agency despite the fact that I have fully paid off my balance and urgently need an official letter of account closer and paid in full / zero balance certification
please generate this letter as a PDF an email it to me ASAP so I can provide it to the agency to clear my name
thank you very much
[Edited: "Personal Information”]
Latoque
Expert
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30K Messages
4 hours ago
Moved from Email forum
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XfinityBradM
Official Employee
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1.7K Messages
4 hours ago
@user_c44na7 Once the payment has posted, you will see another monthly statement generate with the updated balance you could use to request they cease the calls if the balance has been resolved. If your Xfinity account is not currently active you will need to use the website to view your current and past monthly statements.
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Again
Expert
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35.2K Messages
2 hours ago
@user_c44na7
If you were in a contract and ended service early you might need to pay an early termination fee:
If you are under a contract and you need to cancel service, you may be subject to an early termination fee (ETF).
If you move to a Comcast serviceable area, and transfer service, you are not charged.
If you move to a Comcast serviceable area, and do not sign up for service, then the ETF would apply.
If you move to a non-Comcast serviceable area, then the ETF does apply.
If it is an active duty military deployment, then the ETF will be waived when you send documentation.
If the account holder is deceased, the ETF will be waived upon receiving a death certificate or obituary.
If you downgrade service, then the ETF will not apply.
If you have a Double/Triple Play and remove all but one service, then the ETF will not apply.
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