Paid for Priority Shipping of a WiFi Modem and Was Given a Shipping Confirmation Last Thursday, UPS Only Has a Label and No Other Updates

I purchased WiFi and a starter kit from Xfinity and received a shipping confirmation last Thursday morning. I paid extra for priority shipping so I was expecting it to arrive in 1-2 business days. When I opened the tracking information attached to the shipping confirmation email, I was directed to a UPS page that said, "UPS doesn’t have possession of the package yet. Estimated delivery date will be available as soon as we get the package," under estimated delivery and that a label had been created as of "06/26/2025, 6:37 A.M." That has not changed since last Thursday. I have received no updates about the modem since then besides the bill statement for the month. I have tried to reach customer service multiple times through the phone number and the virtual assistant and have had no help with resolving this issue.