Visitor
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1 Message
Paid bill, restore service
I paid my bill in full and my tv is still saying I need to make a payment and will not work. I have a black screen with an otherwise error code of 00314.
Visitor
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1 Message
I paid my bill in full and my tv is still saying I need to make a payment and will not work. I have a black screen with an otherwise error code of 00314.
XfinityBenny
Official Employee
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1.5K Messages
8 hours ago
@user_gp6egg Thanks for adding a post. We know how important it is to restore service asap. Restart the TV Box with the steps here https://www.xfinity.com/support/articles/x1-reboot-my-set-top-box. If it continues after that, work with a phone agent to ensure the payment is processed by calling 1-800-XFINITY (1-800-934-6489).
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Again
Expert
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34.2K Messages
6 hours ago
Not Accessibility/disability related. Moved to Customer Service.
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