Contributor
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311 Messages
Page for ASK TOM KARINSHAK
I've searched everywhere, I've failed completely with the infinitely unhelpful "Ask Xinity Assistant", to locate a page on the Xfinity website that allows you to send a message directly to the Office of Tom Karinshak. Where is it, or what happened to it? I was able to accomplish it last February (middle of the month) but cannot find a trace of it anywhere. Yet another example of a 100+ billion-dollar company with very little concern for their customers.
XfinityRaf
Official Employee
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1.3K Messages
2 months ago
Good afternoon @plumld, and thanks for taking the time today to reach out to us. We can pass along your feedback to our website team to review. I'd be happy to help with any issues you may have, can you provide some details about your issue?
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BruceW
Gold Problem Solver
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27.4K Messages
2 months ago
The Send Xfinity Feedback page exists at https://www.xfinity.com/support/svp-contact-form. I do not know whether it works or not. Back when it was called Ask Tom, responses from that office varied from extremely helpful to nonsensical.
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BruceW
Gold Problem Solver
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27.4K Messages
2 months ago
The Internet Wayback Machine shows that as of November "A message from Tom Karinshak" was still present (https://web.archive.org/web/20251122225049/https://www.xfinity.com/learn/customer-care, scroll down). But sometime between that date and today, Comcast/Xfinity scrubbed that part of the page so it no longer has the "message from Tom" (see https://www.xfinity.com/learn/customer-care). No idea what that change means, except that the company continues to do its level best to make it harder and harder for customers to get any actual help.
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user_scsfq9
Visitor
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1 Message
1 month ago
I'm sueinjh cause I was cohurst to pay money all I had left them telling me that as soon as I pay the 60 dollars my services would be restored and it was all one big lie as soon as she found out i payed the 60 she sent me to another department the hole time I think I'm on hold cause she told me they where turning it back on then out of no where this one man comes on and says how can I help u and I tell him he has no idea what's going on... It was all a lie I was cohurst bye a billion dollar corporations told and promise service to be all a scam and they do this to a va vet that's bed riddin and dieing it's a sham and I'm not stopping here I'm going to get a lawyer and going real public with it. . so much more to be said I have recordings and supervisors on the phone promiseing me all this for nothing in return... Hope someone gets back in touch with me
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Booth_Michelle
New Poster
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2 Messages
14 hours ago
Hello, I recently called to get support for internet performance issues. While on the call the agent proceeded to inform me that I should trade in my current device(router) for a new one. I was then informed that in doing this I could also receive the free subscription to Hulu, Disney+ and ESPN bundle which I currently had (Outside of Xfinity). I immediately took the router in and swapped it out. When I went home to install the set up was fine. Once I tried to access my new free bundle subscription that is where the chaos started. I had to fully cancel my previous subscription with Hulu/Disney+. Done. Then the agents (I went through like 7 of them) proceeded to toss me around and not resolve my issues. I was instructed to contact Hulu which I did and was able to activate. Then Disney+ would not work. Then I was told to contact them and activate. Couldn't do this until the emails on all three accounts were the same. The Xfinity reps had me set up using a comcast.net which I advised them I did not have, nor had access to. This resulted in me adding even more agents to get to the bottom of correcting that mess. Now I am on another day and another call with Xfinity and Disney. I still cannot access Hulu or ESPN. The Disney agent helped the conversation by clarifying what I also said that I was told that my free subscription would be the same as what I had which was Hulu, Disney+ and ESPN. Xfinity said no it doesn't include ESPN! Now I said take me back to what I had the other day and remove the bundle. This upgrade Xfinity sold me was not as it was advertised and I have spent 2 days with now 8 agents to get to where I am beyond mad. He is saying to do that I would have to downgrade! Why is Xfinity so difficult to work with. Customer support is terrible and the dishonesty is unbelievable. All I needed when this started was to resolve poor internet performance! I have requested to speak to a manager and am still on the phone as I wait.........
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