Contributor
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308 Messages
Page for ASK TOM KARINSHAK
I've searched everywhere, I've failed completely with the infinitely unhelpful "Ask Xinity Assistant", to locate a page on the Xfinity website that allows you to send a message directly to the Office of Tom Karinshak. Where is it, or what happened to it? I was able to accomplish it last February (middle of the month) but cannot find a trace of it anywhere. Yet another example of a 100+ billion-dollar company with very little concern for their customers.
XfinityRaf
Official Employee
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1.3K Messages
16 days ago
Good afternoon @plumld, and thanks for taking the time today to reach out to us. We can pass along your feedback to our website team to review. I'd be happy to help with any issues you may have, can you provide some details about your issue?
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BruceW
Gold Problem Solver
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27.3K Messages
16 days ago
The Send Xfinity Feedback page exists at https://www.xfinity.com/support/svp-contact-form. I do not know whether it works or not. Back when it was called Ask Tom, responses from that office varied from extremely helpful to nonsensical.
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BruceW
Gold Problem Solver
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27.3K Messages
15 days ago
The Internet Wayback Machine shows that as of November "A message from Tom Karinshak" was still present (https://web.archive.org/web/20251122225049/https://www.xfinity.com/learn/customer-care, scroll down). But sometime between that date and today, Comcast/Xfinity scrubbed that part of the page so it no longer has the "message from Tom" (see https://www.xfinity.com/learn/customer-care). No idea what that change means, except that the company continues to do its level best to make it harder and harder for customers to get any actual help.
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user_scsfq9
Visitor
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1 Message
3 hours ago
I'm sueinjh cause I was cohurst to pay money all I had left them telling me that as soon as I pay the 60 dollars my services would be restored and it was all one big lie as soon as she found out i payed the 60 she sent me to another department the hole time I think I'm on hold cause she told me they where turning it back on then out of no where this one man comes on and says how can I help u and I tell him he has no idea what's going on... It was all a lie I was cohurst bye a billion dollar corporations told and promise service to be all a scam and they do this to a va vet that's bed riddin and dieing it's a sham and I'm not stopping here I'm going to get a lawyer and going real public with it. . so much more to be said I have recordings and supervisors on the phone promiseing me all this for nothing in return... Hope someone gets back in touch with me
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