Contributor
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308 Messages
Page for ASK TOM KARINSHAK
I've searched everywhere, I've failed completely with the infinitely unhelpful "Ask Xinity Assistant", to locate a page on the Xfinity website that allows you to send a message directly to the Office of Tom Karinshak. Where is it, or what happened to it? I was able to accomplish it last February (middle of the month) but cannot find a trace of it anywhere. Yet another example of a 100+ billion-dollar company with very little concern for their customers.
XfinityRaf
Official Employee
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1.2K Messages
1 day ago
Good afternoon @plumld, and thanks for taking the time today to reach out to us. We can pass along your feedback to our website team to review. I'd be happy to help with any issues you may have, can you provide some details about your issue?
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BruceW
Gold Problem Solver
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27.2K Messages
12 hours ago
The Send Xfinity Feedback page exists at https://www.xfinity.com/support/svp-contact-form. I do not know whether it works or not. Back when it was called Ask Tom, responses from that office varied from extremely helpful to nonsensical.
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BruceW
Gold Problem Solver
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27.2K Messages
2 hours ago
The Internet Wayback Machine shows that as of November "A message from Tom Karinshak" was still present (https://web.archive.org/web/20251122225049/https://www.xfinity.com/learn/customer-care, scroll down). But sometime between that date and today, Comcast/Xfinity scrubbed that part of the page so it no longer has the "message from Tom" (see https://www.xfinity.com/learn/customer-care). No idea what that change means, except that the company continues to do its level best to make it harder and harder for customers to get any actual help.
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