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plumld
20th Anniversary celebration
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307 Messages

Tuesday, March 31st, 2026 5:57 PM

Page for ASK TOM KARINSHAK

I've searched everywhere, I've failed completely with the infinitely unhelpful "Ask Xinity Assistant", to locate a page on the Xfinity website that allows you to send a message directly to the Office of Tom Karinshak. Where is it, or what happened to it? I was able to accomplish it last February (middle of the month) but cannot find a trace of it anywhere. Yet another example of a 100+ billion-dollar company with very little concern for their customers.

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6 hours ago

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XfinityRaf

Official Employee

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1.2K Messages

18 hours ago

Good afternoon @plumld, and thanks for taking the time today to reach out to us. We can pass along your feedback to our website team to review. I'd be happy to help with any issues you may have, can you provide some details about your issue? 

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plumld

Contributor

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307 Messages

@XfinityRaf​ happy to. How about this, just answer my question that is clearly stated above! My issue is the disappearance of the Web page that allowed one to send a message/concern/issue directly to the Office of Tom Karinshak. It worked in the middle of February (this year).

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18 hours ago

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XfinityRaf

Official Employee

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1.2K Messages

After years of dedicated service, Tom K has retired from Comcast. As mentioned previously, we would be happy to help resolve any issues you may be having. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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18 hours ago

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BruceW

Gold Problem Solver

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27.2K Messages

6 hours ago

... a page on the Xfinity website that allows you to send a message ...

The Send Xfinity Feedback page exists at https://www.xfinity.com/support/svp-contact-form. I do not know whether it works or not. Back when it was called Ask Tom, responses from that office varied from extremely helpful to nonsensical. 

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