Packet Loss

I need to schedule a technician to come out and troubleshoot, but the AI assistant won't let me. I keep going through the same 'troubleshooting' and then when it starts to schedule an appointment it always says 'Sorry, something went wrong. Please try again." I've tried 5 times already over the phone and through the web chat.

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EG

Expert

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122.3K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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user_4tft88

Visitor

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2 Messages

Feel free to delete/close this. I was finally able to schedule one over the phone after many many many tries.

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2 hours ago

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XfinityRichard

Official Employee

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3.8K Messages

@user_4tft88 I’m glad you were finally able to get an appointment scheduled! I’m sorry for all the frustration and repeated attempts it took to get this far. If you like, I can reach out to you after the appointment to make sure we got you taken care of.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 hours ago

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Customer Service

user_4tft88

Packet Loss

EG

user_4tft88

XfinityRichard

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