Packet loss Northern Virginia

Tried the Xfinity AIbot to the end. All users, all devices, to all sites on the Internet we've tried.

Microsoft Windows [Version 10.0.22631.4460]
(c) Microsoft Corporation. All rights reserved.

C:\>ping -t 8.8.8.8

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=39ms TTL=56
Reply from 8.8.8.8: bytes=32 time=16ms TTL=56
Reply from 8.8.8.8: bytes=32 time=16ms TTL=56
Reply from 8.8.8.8: bytes=32 time=56ms TTL=56
Reply from 8.8.8.8: bytes=32 time=38ms TTL=56
Request timed out.
Reply from 8.8.8.8: bytes=32 time=28ms TTL=56

Ping statistics for 8.8.8.8:
    Packets: Sent = 7, Received = 6, Lost = 1 (14% loss),
Approximate round trip times in milli-seconds:
    Minimum = 16ms, Maximum = 56ms, Average = 32ms
Control-C
^C

C:\>pathping 8.8.8.8

Tracing route to dns.google [8.8.8.8]
over a maximum of 30 hops:
  0  Fafnir [192.168.0.151]
  1  192.168.0.1
  2     *     172.20.38.243
  3  po-82-rur202.alexandria.va.bad.comcast.net [68.87.131.57]
  4     *     po-2-rur201.alexandria.va.bad.comcast.net [96.110.234.217]
  5  68.86.204.101
  6  be-399-arsc1.capitolhghts.md.bad.comcast.net [96.216.131.253]
  7     *     be-31421-cs02.beaumeade.va.ibone.comcast.net [96.110.40.21]
  8     *     be-3213-pe13.ashburn.va.ibone.comcast.net [68.86.166.214]
  9     *        *        *
Computing statistics for 200 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           Fafnir [192.168.0.151]
                                0/ 100 =  0%   |
  1    3ms     0/ 100 =  0%     0/ 100 =  0%  192.168.0.1
                               19/ 100 = 19%   |
  2  ---     100/ 100 =100%    81/ 100 = 81%  172.20.38.243
                                0/ 100 =  0%   |
  3   26ms    27/ 100 = 27%     8/ 100 =  8%  po-82-rur202.alexandria.va.bad.comcast.net [68.87.131.57]
                                0/ 100 =  0%   |
  4   25ms    34/ 100 = 34%    15/ 100 = 15%  po-2-rur201.alexandria.va.bad.comcast.net [96.110.234.217]
                                0/ 100 =  0%   |
  5   29ms    26/ 100 = 26%     7/ 100 =  7%  68.86.204.101
                                0/ 100 =  0%   |
  6   36ms    25/ 100 = 25%     6/ 100 =  6%  be-399-arsc1.capitolhghts.md.bad.comcast.net [96.216.131.253]
                                0/ 100 =  0%   |
  7   27ms    19/ 100 = 19%     0/ 100 =  0%  be-31421-cs02.beaumeade.va.ibone.comcast.net [96.110.40.21]
                               81/ 100 = 81%   |
  8  ---     100/ 100 =100%     0/ 100 =  0%  be-3213-pe13.ashburn.va.ibone.comcast.net [68.86.166.214]

Trace complete.