PACKET LOSS IS TERRIBLE , customer service keeps unnecessary transferring me to different departments

I’ve always had a bad experience with xfinity (5 years in)  , but over the last 2 years I’ve had terrible internet latency and lag , I’ve talk to customer service reps for hours and hours but nothing ever gets fixed . This passed Sunday I had a tech come out and tell me that the problem was in the building itself and it wasn’t just me experiencing this but the whole building is , he said he’d put in a work order number but nothing has been done nobody’s reached out to come and fix anything  . It’s Tuesday the following week and still nothing !!

“Live agents don’t help at all, just think by adding a $5 credit that would help Im about ready to cut ties with xfinity , [Edit: Inflammatory]