Packet Loss and Latency Issues Affecting Streaming to YouTube and Twitch

Hi there,

I’ve been having consistent issues with packet loss and latency that are seriously impacting my ability to stream to platforms like YouTube and Twitch. This has been an ongoing problem for over two years, and upgrading my plan didn’t make a difference.

Here’s what I’ve observed:

1. Packet Loss:

• The loss starts around hop 6 and continues through the network, reaching up to 50% by hop 14.

• I’ve used tools like MTR and PingPlotter to confirm this.

2. Latency Spikes:

• Significant delays on several hops, with spikes up to 108 ms at times.

• This makes streaming incredibly unstable.

I’d appreciate it if someone could look into this issue. Let me know if you need more details or additional tests.

Thanks!

Responses

XfinityAmandaB

Official Employee

•

2.1K Messages

4 months ago

maximkatur Hello there! Thank you for stopping in for help with your packet loss. Any connection issues can be frustrating and we would be happy to help make sure you have the connection you should. To start Packet loss would not change with your connection speed so we apologize if that was not the correct expectation that was set up. Packet loss most commonly has underlying connection issues connected with it as well. Have you by chance already checked out our Tips for troubleshooting your Xfinity Internet connection page? I would recommend starting there and making sure to check out the signal levels. If you could please share those results with us here be sure to remove any MAC addresses or IP information so we can help check out your connection with you.

2

Customer Service

maximkatur

Packet Loss and Latency Issues Affecting Streaming to YouTube and Twitch

XfinityAmandaB

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