1 Message
Packaged delivered to wrong address
I recently switched to Xfinity NOW and was going to be sent equipment to set up my internet at home. I received confirmation that my package was delivered on 01/04/2025 however the delivery confirmation shows a random porch of a residence that is clearly not mine. FedEx delivered my equipment to the wrong address. I filed a claim with FedEx and they told to wait until 01/08 and if I haven’t received my package by then to contact Xfinity. I don’t feel like they are doing anything to look into the matter. I would like some guidance on how I can request assistance with this or to request another package to be delivered to my residence.
XfinityLinda
Official Employee
•
1.8K Messages
4 months ago
Oh, no. Sorry to hear about the trouble with getting the equipment for your service. I know this can be quite frustrating, @user_nfvb69. You did well in filing the claim with FedEx. However, you will need to connect with one of our teammates in chat for NOW Internet for guidance here: https://www.xfinity.com/support/now. They will be able to access your account and collect your information on the FedEx claim as well.
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