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user_1ectbj Good morning! Thank you for reaching out to our Xfinity Community Forums Team for assistance with your pricing and support. I'd be happy to help you get in the right direction for getting assistance. We try and give our customers as much information as possible when it comes to pricing. You can find the detail of any promotion, contract terms, and upcoming pricing changes in the details of your statement within 1-2 billing cycles. I would love the opportunity to assist with your pricing today. Understanding some customers prefer to speak with someone, for this type of support we have our customer service team that can be reached at 1-800-934-6489.

 

If you wish to continue with me, please send a Direct Message with your name, and service address? 

 

Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it