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user_xp160j
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3 Messages

Monday, November 24th, 2025 1:57 AM

Package stolen

My package got stolen today . It said it got delivered and signed by someone with intials of RRTS. I don’t know who these people are. I’m upset that they let anyone sign. 

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9 hours ago

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XfinityLinda

Official Employee

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2.2K Messages

10 hours ago

Oh, no! Sorry to hear about the package, @user_xp160j. We're happy to help. Did you get this reported with the carrier? Otherwise, we recommend doing this now. What equipment were you expecting to get?

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user_xp160j

Visitor

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@XfinityLinda​ 

yes I got a case number with them and I also made ad a police report. I really needed that iPad for school. Are you guys able for me to pick up the iPad? I don’t want nothing mail anymore . I’m just very disappointed 

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10 hours ago

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XfinityLinda

Official Employee

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2.2K Messages

@user_xp160j I'm so sorry this happened. I'll need to get a ticket opened for you. Please send us a Direct Message with your full name and complete service address. I look forward to hearing from you.

 

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9 hours ago

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Again

Expert

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33K Messages

10 hours ago

@user_xp160j 

My package got stolen today . It said it got delivered and signed by someone with initials of RRTS. I don’t know who these people are. I’m upset that they let anyone sign. 

What were you expecting?

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user_xp160j

Visitor

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@Again​ 

I was expecting and iPad it was pink the student one I believe ? The 11th generation. I was so excited for my iPad 

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10 hours ago

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