Visitor
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1 Message
Package Stolen
Hi, I am trying to get in contact with a live person. We we're in the middle of a move when our internet was delivered. By the time we got there the next day the package was gone. I've been trying to get in contact to get our internet equipment resent however can't get in contact with anyone. Need Help.
EG
Expert
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112.9K Messages
3 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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2.3K Messages
3 days ago
Hi there, @michelleraymond07 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that your equipment was stolen. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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